As BSNL has a number of websites at National Level and Circle level, we usually find it difficult to identify the correct website in which we have to make a complaint submission. Last day, I have also faced this issue. I have contacted officials and they have provided me the details of right channel through which we have to raise a complaint request. Please find the details below.
BSNL Websites for online booking of Generic Complaints
- http://selfcare.sdc.bsnl.co.in/WSC_Fault_Query_Tomcat4_version_South/WSC_Fault_Home.jsp
- https://selfcare.bsnl.co.in/tungsten/UI/facelets/raiseTechnicalComplaintExternal.xhtml
BSNL Websites for registering complaints related to payments
BSNL website containing telephone numbers for various services complaint booking
BSNL Customer Support Numbers
Land Line
1500 or 198 from BSNL mobile or Landline
1800-345-1500 from other operator mobile or Landline
GSM Postpaid / Prepaid
1503 from BSNL mobile or Landline
1800-180-1503 from other operator mobile or Landline
Broadband
1504 from BSNL mobile or Landline
1800-345-1504 from other operator mobile or Landline